Privacy
[Last modified on 24/09.2023]
About our privacy policy
Your privacy is very important to Wol uit het Zuiden. We therefore never make your data available to third parties for commercial purposes. We only process data that we need to (improve) our services and handle the information we have collected about you and your use of our services with care.
This privacy policy applies to the use of the website and the services provided by Wol uit het Zuiden based on it. The starting date for the validity of these conditions is 24/09/2023. With the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, whose contact details can be found at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and for whom the data is visible.
Online store software
Shopify
Our online store was developed with software from Shopify. Personal data that you make available to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group to further improve services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.
Web hosting
Shopify
We purchase web hosting services from Shopify. Shopify processes personal data on our behalf and does not use your data for its own purposes. This party can collect metadata about the use of the services. This is not personal data. Shopify has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Shopify is obliged to maintain confidentiality under the agreement.
Email and mailing lists
Google Workspace
We use the services of Google Workspace for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Google Workspace does not have access to our mailbox and we treat all our email traffic confidentially.
Shopify
We send our newsletters and transactional emails using our online store software 'Shopify'. All confirmation emails you receive from our website and web forms are sent via Shopify's servers. Shopify will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will see the 'unsubscribe' link. If you click here you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is sent, stored and accessed securely by Shopify. Shopify uses cookies and other internet technologies that provide insight into whether emails are opened and read. In addition, Shopify processes information about you as a recipient and the subject line of emails to improve the quality of service, this data is kept for 30 days. Shopify reserves the right to use your data to further improve its services and to share information with third parties in this context.
Payment processors
Shopify Payments
We use the Shopify Payments platform to process (part of) the payments in our online store. Shopify Payments processes your name, address and residence details and your payment details such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify Payments reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. In the case of a request for a deferred payment (credit facility), Shopify Payments shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Shopify Payments services for which they engage third parties. Shopify Payments does not store your data for longer than permitted by legal terms.
Shipping and logistics
PostNL/UPS/DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of external shippers such as PostNL, DHL, and UPS to carry out deliveries. It is necessary for us to share your name, address, and residence details with them. They only use this data for the purpose of executing the agreement. In the event that these senders engage subcontractors, they also make your data available to these parties.
Purpose of data processing
General purpose of the processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser, and operating system) is not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Wol uit het Zuiden may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities offered by the law.
Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. This also means that we do not store your data for longer than two years from the last moment of contact or transaction unless there is a legal justification for doing so. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights concerning the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your email address already known to us. If you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request being forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your data incorrectly.
Right of inspection
You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can request this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can request this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can request this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you, processed by another party. You can request this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.
Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Wol uit het Zuiden. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Third-party cookies
If third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for how we process already collected data relating to you, we will inform you by e-mail.
Contact details
Wol uit het Zuiden
Emmasingel 31 - 183
5611AZ Eindhoven
+31641097209
info@woluithetzuiden.nl
Contact person for privacy matters
Antoñita Vazquez Muñoz